Refund Policy
Easy Returns – 30 Days to Change Your Mind
At Nouvellie, your satisfaction is our priority. That's why we offer a simple 30-day return policy from the date you receive your order.
Changed your mind? No problem. You may return your order within 30 days of delivery, without providing a reason, as long as the product is unused, undamaged, and in its original condition.
How to Return an Item
1. Contact Us
Please contact our customer support team at:
We'll reply with the instructions you need to complete your return.
2. Prepare Your Return
You will receive a return form along with the address of our warehouse.
Please note: Return shipping costs are the responsibility of the customer.
3. Ship Your Return
Please include:
- The completed return form
- All accessories
- The original packaging
Items that have been used, damaged, or modified cannot be accepted.
Refunds
Once your return has been received and inspected, we'll send you a confirmation email.
Your refund will be processed within 7 business days using the original payment method.
Need Help?
If you have any questions, please contact us at: