Nouvellie Nouvellie

Our products are shipped directly from our suppliers, which allows us to offer very competitive prices.

Orders placed before 4 PM are shipped the next day.

During periods of high demand, delivery may be slightly delayed.

Average delivery time: 5 to 8 business days.

Once your order has shipped, you will receive an email containing a tracking link.

If your order is delayed, please first check the tracking link or contact our customer service.

We do our best to ship your order within the indicated timeframe.

However, due to high demand, delays may exceptionally occur.

📦 Is your order still in transit?

👉 Check the tracking link you received by email.

⏳ Has the delivery time been exceeded?

If your order has not arrived after 10 business days, please contact us at support@nouvellie.com with your order number. We will take care of it immediately.

If you wish to return a product, please contact our customer service at support@nouvellie.com .

Please provide the following information:

• Your name
• Your order number (e.g.: #0000)
• Reason for return
  

We will then send you the return address and additional instructions.

Refund:

Upon receipt of the item, we will process the refund within 5 business days.

A question? We're available 7 days a week!

📧 By email: support@nouvellie.com

📝 Via our contact form: Contact

📦 Order tracking: via the link in your shipping confirmation email.

We respond within 24 hours – including weekends.

Yes, all payments on our site are made via a secure SSL connection and reliable payment providers.

You can therefore pay for your order with complete peace of mind and security, including by credit card, PayPal, and other common payment methods.